Troubleshooting
Fixes for the problems our support inbox sees most often.
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- The Generate Invoice button is disabledWhy the Generate Invoice button is greyed out and how to enable it by assigning a customer and filling in your company details.
- Fixing "ZUGFeRD/XRechnung still needs …" export blockersWhat each e-invoice export blocker means (VAT ID prefix, IBAN checksum, SEPA account type, 0% tax, Leitweg-ID, Skonto lines) and how to clear it.
- Payment section or QR code missing from an invoiceWhy the payment section or the SEPA scan-to-pay QR code does not appear on your invoice PDF, and the exact conditions that make them show.
- Fixing "content too long" when exporting an invoiceWhat the Layout Adjustment Recommended, Content Too Long for Page, and Template or Content Needs Adjustment dialogs mean, and how to export cleanly.
- Can't create a new project or task (free plan limits)Why TimeBill shows the Premium screen instead of creating a project, task, or cost item: the free plan limits, why archived projects count, and your options.
- Invoice Vault errors and how to fix themFixes for missing invoices, Preview Unavailable, failed exports, and other Invoice Vault error messages.
- Can I recover deleted data?What deletion permanently removes in TimeBill, which recovery paths exist (JSON re-import, exported files, Mac backups), and how to protect yourself.
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